Claims & Returns

We stand behind every product we make and every order we send. If something's not right, we'll sort it out.

What we promise

Let us know what's happened and we'll work with you to resolve it. That could mean a replacement, a credit note, or whatever makes the most sense.

How to raise an issue

1. Submit an Order Resolution Form

Use the form below to let us know what's happened. Include photos where possible, it helps us assess the issue quickly and get you a resolution faster.

2. We'll review and respond

Our team will review your request and come back to you within 2 business days.

3. We'll make it right

We'll work with you on the best resolution, whether that's a replacement shipment, a credit note, or another arrangement.

Good to know

Please raise all order and product issues using this form so we can track and resolve them properly. We ask that issues are raised within 14 days of delivery.

All resolutions are subject to our commercial terms and conditions.